Return and Refund Policy

Return/Exchange Policy

• If product is defective, damaged, or broken, contact us within 48 hours of delivery
otherwise no return or refund claims will be entertained.
• Return is only applicable to manufacturing defects.
• The product will be inspected in our hub by professional and then exchange/refund will
be processed as per our terms.
• For Manufacturing Defects, a direct exchange will be given to the Customer.

How to request for return

• Mail us to info@power-factor.in with your order id and describe your problem.

Product conditions to be returned

• The product should not be used, altered, or modified in any way.
• The return will not be accepted if the product has any type of alteration or modification or
even used or found that it is not from our warehouse then the product will be sent back
to the customer at their expenses.

The products which are not applicable for return

•The product will not be returned until it has any manufacturing defects.

Shipping of return product

• We will book the return parcel and pick-up person will pick the product
• If return service is not available in the location, we will notify customer and customer
needs to courier on our address and send the proof and we will refund the shipping
charges as per refund policy

Refund policy

• Customers will get a refund through a bank account.
• It will take 3 to 5 working days for the refund.
• The refund will be initiated once we inspect the returned product.
• Shipping charges are not refundable.
• If the returned product does not meet our return policy, we will not refund and will be
shipped to the customer at their expense.
• If the product is fully working and has no defects but even the customer wants to return
then no refund will be issued.
• For any reason product once shipped cannot be cancelled and no refund will be
provided.